We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note, single-use items are not eligible for return. We charge a 15% restocking fee for all returned items.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for return postage. Items sent back to us without first requesting a return will not be accepted.
We’re always happy to help and you can email us with any questions about your order at email@example.com.
Damaged or Defective Product
Upon receipt of your order, please inspect your items. If an item is damaged or defective, contact us at firstname.lastname@example.org so that we can evaluate the issue and help initiate a return or exchange.
Exceptions and Non-returnable Items
Single-use items cannot be returned, like masks or gloves. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds and Restocking Fee
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for the price of the returned item on your original payment method minus our 15% restocking fee. Shipping and handling fees will not be refunded.